More mental health support for health and social care staff
New helpline will provide round the clock service.
All health and social care workers in Scotland will now have access to mental health support 24 hours a day, seven days a week through a new national helpline.
The Scottish Government is funding the wellbeing helpline for those who need further psychological support, including in light of the coronavirus (COVID-19) crisis. This follows the success of the National Wellbeing Hub for staff launched in May.
Trained practitioners at NHS 24 will offer callers a compassionate and empathic listening service based on the principles of psychological first aid, as well as advice, signposting and onward referral to local services if required.
The health and social care workforce mental wellbeing support line (0800 111 4191) will be operated by NHS 24 on a 24/7 basis from 10 am on 20 July.
Trained practitioners will provide a compassionate listening service and psychological first aid to callers. They can provide a range of support including directing people to resources available through the National Wellbeing Hub. If needed, and with a caller’s agreement, they can also refer people on to local staff support services.
The helpline is a confidential service for staff. There will be no automatic notifications to GPs or employers. Onward referral will only be with the caller’s consent.
The Scottish Government’s National Wellbeing Hub operated by PRoMIS is designed to be the first point of contact for all employed health and social care staff but also for their families, as well as unpaid carers and volunteers looking for support.