Tourism and hospitality sector guidance
Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist.
This guidance is for the tourism and hospitality sectors in Scotland,and for other public venues able to reopen to the public from 24 August[ revision issued 24 September]. It remains in effect until further notice. It will be reviewed in line with the regular three-weekly review of lockdown requirements.
We have worked with industry and trade unions to ensure that this guidance is evidence-based, fair and ethical, clear and realistic. We welcome the extensive work that organisations, trade bodies, industry groups and individual businesses have already undertaken. This work enables them to plan ahead for safe workplaces through practical measures and guidelines aimed at ensuring the safety of staff, customers and the public is at the centre of operational plans for re-opening of these sectors. Stakeholders and trade bodies should review their material regularly against the latest Scottish Government guidance to ensure it is compliant with the core requirements.
The sectors covered by this guidance are diverse with broad reach across Scotland’s economic landscape, encompassing many thousands of businesses of varying models and size. It is therefore necessary for this guidance to take a strategic approach, but it is designed for use by:
- all accommodation providers (hotels, B&Bs, self-catering, caravan/holiday parks etc. )
- visitor attractions
- marine and adventure tourism
- other activity or experience tourism operations/centres
- tour operators
- pubs and restaurants
- retail aspects of tourism
- natural spaces insofar as they relate to tourism, such as the National Parks
- funfairs and amusement parks (static and mobile)
- licensed bingo clubs
- guided walking tours